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Job site Remote.co specializes in fully remote work, and believe there are a number of important personality traits that can define a high-performing customer service professional. These include being communicative, empathetic, patient, upbeat, and adaptable.
According to the job posting, Williams-Sonoma Customer Service Representatives are “people who truly care about creating a seamless experience for our [brands’] customers”.
“Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands,” the post description reads. “If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.”
Day-to-day duties will include, but are not limited to: addressing customer queries and concerns, providing product information, problem-solving, checking inventory, placing orders, and processing returns.
Salary is marked at $14 per hour and employees can enjoy a range of benefits such as monthly performance bonuses, overtime, fun contests and competitions, paid training from the comfort of your home, and a huge 40% discount on most products across the Williams-Sonoma brands.
The ideal candidate will have a High School Diploma or GED, 1-2 years of previous customer service experience, strong communication skills, and experience in a performance-based or metric-driven environment. Additionally, the candidate is required to have an up-to-date computer or laptop, anti-virus software, a webcam, and a phone.
To apply, candidates need to be based in one of the following 12 states: TX, NV, OK, AL, FL, OH, VA, AZ, ID, UT, NC, and GA. Candidates can apply now through the end of November.